Troubleshooting guide
Common problems across the whole process.
Common mistakes and troubleshooting
Recipient estimate much lower than segment count.
Open the exclusion reasons; check marketing status, unsubscribes and the unengaged setting (SOP 18).
Segment shows zero contacts.
Check values, AND/OR grouping and processing status (SOP 04).
“Hi ,” in preview.
Add a fallback value (SOP 13).
Headline breaks badly on mobile.
Shorten it first; use device-specific modules only if needed (SOP 14).
Warning about a missing social URL.
Add the URL or remove the icon (SOP 12).
Need to fix a sent email.
Clone, fix, send a new email (SOP 17).
No reporting for my test.
Test emails don’t report; use the internal static segment (SOP 15).
Can’t find a tool.
Search by name; ask a CRM Administrator about permissions (SOP 02).
Recipient estimate much lower than segment count. Open the exclusion reasons; check marketing status, unsubscribes and the unengaged setting (SOP 18).
Segment shows zero contacts. Check values, AND/OR grouping and processing status (SOP 04).
“Hi ,” in preview. Add a fallback value (SOP 13).
Headline breaks badly on mobile. Shorten it first; use device-specific modules only if needed (SOP 14).
Warning about a missing social URL. Add the URL or remove the icon (SOP 12).
Need to fix a sent email. Clone, fix, send a new email (SOP 17).
No reporting for my test. Test emails don’t report; use the internal static segment (SOP 15).
Can’t find a tool. Search by name; ask a CRM Administrator about permissions (SOP 02).